BDK Native

Help centre

Support

Questions about a build, the portal or the BDK Preview app? Here is how to reach a person, and answers to the things people ask most.

Talk to us

Email

Best for build issues, billing and account requests. Include your project name and, for build problems, the version number.

gaurav@bixby.tech →

Chat

Open the chat bubble on your project page in the portal, or the Support entry in the BDK Preview launcher. Replies usually arrive within one business day (IST).

Docs and demos

Documentation

Setup guides, the JavaScript bridge, every native feature and the store submission checklists.

docs.thebdk.com →

Feature demos

Every native feature, live. Open it inside BDK Preview to try camera, push, purchases and more on a real device.

demo.thebdk.com →

Your projects

Sign in to configure your app, start a build, download deliverables and manage your plan.

Open the portal →

BDK Preview app

Run your app on your phone

  1. Install BDK Preview from the apps page. On Android, use Google Play. On iPhone, first get TestFlight, then return to the apps page and tap Join BDK Preview.
  2. On your BDK project page open the Preview tab and show the QR code.
  3. In BDK Preview tap Scan a preview QR. You can also choose manual entry and paste the preview link.
  4. The app relaunches with your icon, splash and loading screens and opens your site.
  5. Shake the phone at any time to return to the BDK launcher, switch previews or open the demos.

Common questions

  • A preview link says it is invalid. Links are tied to a project. Regenerate it from the project page and scan again.
  • Push notifications do not arrive. Allow notifications for BDK Preview in Settings, then trigger the push demo again. Test pushes are sent only to the device that requested them.
  • A permission demo does nothing. If you denied the permission earlier, enable it in your phone's Settings for BDK Preview.
  • The preview shows an old version of my site. Shake to return to the launcher and reopen the preview; the app reloads your live URL.

Subscriptions and purchases

The store demo in BDK Preview sells test products, including the BDK Pro auto-renewable subscription, to show how in-app purchase behaves in a BDK-built app. They unlock demo content only.

  • Cancel or manage the subscription: on iPhone go to Settings → your name → Subscriptions; on Android open Google Play → Profile → Payments & subscriptions. Uninstalling the app does not cancel it.
  • Restore purchases: use the Restore purchases link at the bottom of the store demo.
  • Refunds: Apple handles refunds at reportaproblem.apple.com and Google at Google Play support.
  • Terms: Apple's standard EULA applies to the iOS app; see also our Terms of Service and Privacy Policy.

Delete your account or data

You can request deletion of your BDK account and everything stored with it at any time.

  1. Email gaurav@bixby.tech from the address registered on your account, with the subject Delete my account.
  2. We confirm the request by replying to that address, so nobody else can delete your account.
  3. Within 30 days we delete your account, projects, uploaded assets and any developer-account credentials you granted us. Invoices we must keep for tax law are retained for the statutory period.

To remove only the data BDK Preview keeps on your phone, delete the preview from the launcher or uninstall the app. Data already sent to a preview's own website is controlled by that site's owner.

For app store reviewers

BDK Preview needs no sign-in. Use the preview link supplied in the review notes, or any BDK project QR code, to load a sample app; shake the device to return to the launcher. Questions about the submission can be sent to the email above and are answered within one business day.